Terms of Use

1. Agreement to These Terms

These Terms of Use govern access to Alexander Gray websites, Telegram Mini App features, AI Coach, intake forms, event booking, support bot, consultation booking, and related services. By using the services, you agree to these Terms and the Privacy Policy.

Customer support is available by email at alexandergray.consulting@gmail.com or through Telegram at @AlexanderGray_bot.

2. What We Provide

Alexander Gray provides informational wellness coaching, personal knowledge frameworks, AI-assisted reflection, habit and lifestyle planning, intake review, event information, and consultation preparation. The services may include written AI responses, Telegram support, private event booking requests, and administrative review. We are not a provider of formal education or accredited training services.

3. No Medical Advice or Professional Care

Alexander Gray is not a doctor, licensed clinician, psychotherapist, or formally credentialed medical specialist. The Alexander Gray method is based on lived experience, personal research, observational frameworks, and informational interpretation. Information shared through the service is not medical advice, diagnosis, treatment, psychotherapy, prescription, emergency support, formal education, or a substitute for qualified professional care.

You are responsible for independently verifying information and consulting qualified professionals before making health, supplement, medication, legal, financial, safety, or lifestyle decisions. Do not start, stop, combine, or change medication, supplements, hormones, or treatment plans based only on the service.

4. AI Output Disclaimer

AI-generated content is intended to support reflection, organization, informational wellness planning, and decision-making assistance, but it may not always be complete, accurate, current, or suitable for every individual context. You should independently verify important information and should not rely on AI output as the final source of truth.

5. Emergencies and Safety

The services are not designed for emergencies. If you may harm yourself or others, experience a medical emergency, psychosis, mania, severe withdrawal, or any urgent safety concern, contact local emergency services or a licensed professional immediately.

The services are not intended to treat mental illness, trauma disorders, addiction, psychiatric emergencies, psychological conditions, or substance dependency. Any discussion of nervous system regulation, emotional states, consciousness, integration, breathwork, meditation, or lifestyle change is informational and reflective only.

6. Eligibility and Account Responsibility

The services are available only to people who are at least 21 years old. By using the services, you confirm that you are 21 or older. You agree to provide accurate information and to use the service only for lawful purposes. You are responsible for your Telegram account, device security, messages, files, and decisions made using the service.

7. Bookings, Events, and Availability

Event and consultation booking requests are not guaranteed until confirmed by the team. Details such as availability, location, schedule, format, capacity, inclusions, and pricing may change. We may decline, reschedule, or cancel requests where necessary for safety, suitability, operational, compliance, or availability reasons.

Participation in retreats, yacht experiences, breathwork, meditation, movement, water activities, cold exposure, fasting, nutrition programs, or other experiential activities may involve inherent physical, psychological, environmental, travel, and operational risks. Participants voluntarily assume those risks and are responsible for assessing their own suitability before participating.

8. Payments, Refunds, and Cancellations

Prices, currencies, inclusions, and payment terms will be presented before purchase or communicated during booking. Unless a specific written offer states otherwise, payments for scheduled consultations, digital access, event deposits, or private arrangements may be non-refundable once the service has been delivered, access has been granted, or a reserved spot has been held.

Refund or cancellation requests should be sent to alexandergray.consulting@gmail.com or @AlexanderGray_bot. We review requests case by case, including duplicate payments, technical issues, service non-delivery, event cancellation by us, or other exceptional circumstances. Chargebacks and disputes may require us to retain relevant records and provide evidence to payment providers.

9. Acceptable Use

You agree not to:

• use the service for unlawful, abusive, deceptive, or harmful purposes;
• send illegal, exploitative, threatening, or infringing content;
• attempt to bypass security, access admin systems, scrape data, or disrupt the service;
• misrepresent AI output or Alexander Gray content as medical advice or certified professional care;
• upload files that contain malware or violate rights of others.

10. No Illegal Substances or Controlled-Substance Services

Alexander Gray does not provide, sell, prescribe, source, administer, supervise, or facilitate illegal substances, controlled substances, or unlawful activity. We do not guarantee altered-state experiences. Any discussion of consciousness, mindset, breathwork, meditation, personal experiences, integration, or wellness frameworks is provided for informational and reflective purposes only.

11. Results Not Guaranteed

Individual results vary significantly. Personal stories, testimonials, case studies, frameworks, methods, event descriptions, and client experiences do not guarantee similar outcomes for you. You are responsible for your own decisions, implementation, and professional consultations.

12. Supplements, Nutrition, and Lifestyle Information

Information about supplements, nutrition, amino acids, performance, longevity, sleep, nervous system regulation, or lifestyle strategies is informational only. It should not be interpreted as medical claims, treatment instructions, supplement prescriptions, medication guidance, or guarantees of health outcomes.

13. Independent Practitioners and Third Parties

Third-party practitioners, facilitators, specialists, chefs, venues, transport providers, referral partners, or other collaborators operate independently unless explicitly stated otherwise in writing. Alexander Gray is not responsible for independent third-party advice, services, treatments, conduct, omissions, or outcomes.

14. Support Bot

The Telegram support bot is provided for customer service. Messages, images, documents, and other media sent to the bot may be visible to authorized administrators. If an administrator replies to your support message, that reply may be delivered to your Telegram chat. Do not send sensitive medical, financial, legal, or identity documents unless specifically requested through an appropriate secure process.

15. Intellectual Property

The brand, content, methods, prompts, frameworks, designs, text, images, and software are owned by or licensed to Alexander Gray unless otherwise stated. You may use the service for personal purposes only and may not copy, resell, publish, or commercially exploit service content without written permission.

16. Third-Party Services and AI Processing

The service may rely on third-party providers including Telegram, hosting providers, database providers, AI model providers, analytics tools, and payment processors. Their services may be governed by separate terms and privacy policies.

For ordinary AI Coach and intake review functionality, we use data minimization practices designed to avoid sending direct identifiers such as your name, email address, phone number, Telegram ID, or Telegram username to AI model providers. AI providers may process anonymized prompts, user messages, and intake context needed to generate responses or quality checks.

17. Right to Refuse or Suspend Service

We reserve the right to refuse, suspend, restrict, or terminate access where we determine that a client, request, behavior, health situation, event participation request, payment risk, or support interaction is unsuitable, unsafe, abusive, incompatible, unlawful, or outside the intended scope of the services.

18. Limitation of Liability

To the maximum extent permitted by law, the services are provided "as is" and "as available." We do not guarantee accuracy, results, uninterrupted availability, suitability for your individual situation, or that any wellness method will work for you. You use the services and act on information at your own discretion and risk.

19. Governing Law and Disputes

Unless a mandatory consumer protection law requires otherwise, these Terms are governed by the laws of New South Wales, Australia. The parties will first attempt to resolve disputes in good faith through customer support before starting formal proceedings.

20. Changes to Terms

We may update these Terms as the service evolves. Continued use after updates means you accept the updated Terms.

21. Contact

For support, refunds, cancellations, privacy requests, or questions, contact alexandergray.consulting@gmail.com or Telegram support at @AlexanderGray_bot.